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I want to start by congratulating those hotels listed in the banner above - your focus on cleanliness in the month of August has clearly been top-notch and it landed you a win at the loading docks. You will each receive $250 for an associate celebration. I also want to extend my proud congratulations to Tim Sheldon and the CALA region, who once again took home the Cleanliness Crown with strong Intent to Recommend increases. The other leaders seem a bit down in the "dumps." While we've been tracking your hotel cleanliness, we've also been tracking the teams below in their Intent to Recommend scores, which are often driven in part by Cleanliness. The leader mentioned in each headline below also wins a cash prize that they will extend to the leading hotel(s) in their grouping. Check out their Trash Talk ... |
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US WEST (MxM) | | SCHWAB (+3.6) STILL A CLEANLINESS HEARTTHROB Bridget Bilinski +0.1 | Harris Chan -0.1 | Carla Murray -0.2 | Rita Cuddihy -2.5 |
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US EAST (MxM) | | SAMI (+1.9) IS "SITTIN ON THE DOCK OF THE WIN" Elaine Richard +0.7 | Eileen MacElroy -0.6 | Jim Connelly -0.9 | Bill Skoglund -2.2 | Mark Gaber -4.2 |
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CANADA | | MARTIN (+3.0) IS A SPARTAN WHEN IT COMES TO CLEANING Paul Cahill 0.0 | Roz Winegrad -0.7 |
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CALA | | IT WAS SUPER CLOSE, BUT NOT TOO CLOSE TO CAL(L)-O (+2.9) Steve Contos +2.8 | Laura Santoni +1.9 | Rahul Vir +1.6 |
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MSB (MXM) | | YOU HAVEN'T KELLEHER'D (-1.9) ABOUT THEIR GREAT SCORES ... BECAUSE THEY WEREN'T THAT GREAT Karen Finberg -2.3 |
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LUXURY (GV) | | BOB (+2.0) AIN'T NO SLOB - BUT HE DID "DOCK" THE OTHERS' PAY Andrew Bodziak +1.4 | Chris Gabaldon -2.7 ... for their brands in guestVoice (all but The Ritz-Carlton + Edition) |
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LUXURY (The Ritz-Carlton + Edition) | | LAURA (+6.2) "DELIVERS" ANOTHER SAN"TONI"-WORTHY PERFORMANCE Chris Gabaldon +2.6 | Bob Kharazmi +2.4 | Steve Contos +2.4 | Ricardo Calo +.5 | Andrew Bodziak -1.1 |
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GAYLORD | | THEY OPRY-LAND ANOTHER WIN TO FINISH FIRST ON THE "DOCK"ET (+3.3) National +2.7 | Texan +2.4 | Palms +1.9 | The Inn -1.5 |