Digital Transformation Customer Experience Data & Analytics Process Management


DST helps you simplify, streamline and digitise the delivery, distribution, and servicing of insurance products. We provide omni-channel digital delivery platforms, intelligent process management and case management, as well as robust data and analytics capabilities that deliver insights and drive outcomes.


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Featured Insights

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20% of policy holders have changed insurers due to being unhappy with how a claim was handled

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31% of insurers named communication and 28% named speed of response, as main areas customers would want to see improvements in

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24% of insurers say tech is the biggest area for potential improvement – up from 11% the previous year

 

 

 

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Articles

Advance the conversation with some of our latest insights

 

 


Millennial Opportunities: Targeting the Digital Natives

 

Millennials are no longer a niche market for insurers. Increasingly, they are the market. For many insurance companies it's time for their digital offerings to come of age.

 

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Six Steps to Digital Transformation

 

Digitisation is changing markets quickly there has to be an urgency with digital initiatives to prevent falling behind and losing market share.

 

 

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Time to Address the Technology Gap in Insurance

 

Increased capital requirements and continuing low interest rates rank present challenges to insurers. Both, though, pale beside that of the drive for digital transformation.

 

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Insurtech: A Question of Balance

 

Technology is evolving at a rapid pace and the potential for the insurance sector is enormous. Avoid the risks with a balanced approach.

 

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Disadvantage to Disruption

 

By focusing on six emerging transformation trends, insurers can set themselves for success in 2017… and beyond.

 

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Will Your Organisation Adopt the Life Insurance Code of Practice?

 

The Life Insurance Code of Practice is a big step forward for the life insurance industry, representing a commitment to mandatory customer service standards. Aligning your business processes and practices to conform to the Code is no easy matter. However, DST’s new Code compliance offering is here to help.

 

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Upcoming Events

Connect with DST at our upcoming events

 

 

IISA Insurance Conference

23 - 26 July 2017 – Sun City

 

 

The 44th Annual Insurance conference attracts over 1400 insurance professionals, exploring Africa’s key insurance challenges.

 

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Leaders Lecture – ‘Life Insurance – 2030’

16 August 2017 - Sydney

 

Join MLC Life Insurance CEO, David Hackett, share his views on the future of life insurance in Australia.

 

 

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Leaders Lecture - 'Meeting the needs of tomorrow's customer'

07 September 2017 - Sydney

 

Join Hollard CEO, Richard Enthoven, share his views on the future of the general insurance industry in Australia.

 

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Our Clients

Discover how DST has helped our clients master complexity

 

 

Ansvar

 

DST's business process and case management solution, AWD, has helped Ansvar to increase productivity. Read more.

 

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Endsleigh

 

How claims optimisation at Endsleigh Insurance, helped to reduce the cost of claims handling by 35%.

 

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Our Solutions

Enhance your customer experience, improve operational efficiency, and drive greater
business profitability

 

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Analytics and Digital

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Intelligent Operations

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Risk and Compliance Intelligence

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Strategy and Consulting

 

Discover opportunity at
www.dstsystems.com

 

Contact Us

 

 
 
 
 
 

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